1. Introduction
2. User Registration & Account
To place an order, you may be required to register an account.
You must provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account credentials.
We reserve the right to suspend or terminate accounts if we detect fraudulent activity or violation of these terms.
3. Product Information & Pricing
We strive to ensure product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct any mistakes.
Prices may change without prior notice.
All prices are in Malaysian Ringgit(MYR), and taxes or shipping fees may be applied at checkout.
4. Orders & Payments
Orders are confirmed only upon successful payment.
Currently, we do not offer online payment options. Payment must be made via online bank transfer/CDM.
Customers must send proof of payment to our sales team via WhatsApp at 60197503980.
We reserve the right to cancel orders due to pricing errors, stock unavailability, or suspicion of fraud.
5. Shipping & Delivery
Estimated delivery times and shipping fees will be provided at checkout.
We are not responsible for delays caused by third-party couriers.
Customers must provide accurate shipping details to avoid delivery issues.
Risk of loss and title for products purchased pass to you upon delivery.
6. Returns & Refunds Policy
Returns are accepted only for defective, damaged, or incorrect items.
You must notify us within 7 days from the date of receipt to request a return.
Refunds, if applicable, will be issued as replacement, or back to the original payment method.
Returned products must be unused and in original packaging.
7. Warranties & Liabilities
Products are covered by manufacturer warranties, where applicable.
We are not liable for damages caused by misuse, improper handling, or third-party services.
Our total liability is limited to the amount paid for the product in question.
8. Prohibited Activities
You agree not to:
Engage in fraudulent transactions or unauthorized payment activities.
Disrupt website security or attempt unauthorized access.
Use our website for illegal or unethical activities.
We reserve the right to take legal action against any violations.
9. Privacy & Data Protection
We collect and process personal data in accordance with our Privacy Policy.
Your information will not be shared or sold, except as required by law or for order fulfillment purposes.
By using our website, you consent to data collection and processing as outlined in our Privacy Policy. This includes the right for Optimus Distributor to use your information for internal promotional and marketing activities, such as informing you about product updates, new brand offerings, and events relevant to the industries we serve.
10. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us:
Optimus Distributor (M) Sdn Bhd
Email: sales@optimusdistributor.com
Phone: 03-5892 1626 (Office) / 60197503980 (WhatsApp)
Address: No. 16, 16A & 18A, Jalan Tiara 3, Taman Perindustrian SIME UEP, 47600 Subang Jaya, Selangor.
By using our e-commerce platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.